Refund Policy
Last Updated: October 2024
Refund Duration: Refund requests must be raised within 7 days of the transaction date.
Refund Mode: Refunds are credited back to the original payment method (UPI / Bank Account / Card) within 5–7 working days after approval.
1. Eligible Refunds
You may be eligible for a refund in the following cases:
- Coins were purchased but not credited to your wallet due to a technical error.
- Duplicate payment was made for the same transaction.
- Payment was deducted but the transaction was not completed (payment gateway failure).
2. Non-Refundable Cases
The following are not eligible for refunds:
- Coins that have already been used to send gifts.
- Coins spent on video calls (whether completed or not).
- Refund requests raised after 7 days from the transaction date.
- Change of mind after purchase.
- Account banned due to policy violations.
3. How to Request a Refund
- Email us at montybadhwar0720@gmail.com with subject: "Refund Request – [Your Registered Phone Number]"
- Include your transaction ID, date of purchase, and amount.
- Our team will review and respond within 3 working days.
- If approved, refund will be processed within 5–7 working days to your original payment method.
4. Refund Mode
Approved refunds are processed to:
- UPI: Credited to the same UPI ID used during payment.
- Card: Credited to the same Debit/Credit Card.
- Net Banking: Credited to the same bank account.
Refunds are processed by PayU India and may take 5–7 working days depending on your bank.
5. Contact for Refunds
📧 montybadhwar0720@gmail.com
📞 +91 88169 57266
📍 356/30 Gohana Road, Shyam Nagar, Sonipat, Haryana – 131001