Privacy Policy

Last Updated: October 2024

ZIVO ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application and website.

1. Information We Collect

Account Information: Name, phone number, email address, profile photo.
Usage Data: Live stream history, gift transactions, call records.
Device Information: Device ID, OS version, app version.
Payment Data: Transaction IDs (we do not store card or bank details — these are handled by PayU).
Location: Country-level location for compliance purposes only.

2. How We Use Your Information

To create and manage your account.
To process coin purchases and transactions.
To enable live streaming and video calls.
To send notifications about gifts, calls, and platform updates.
To improve our services and prevent fraud.
To comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share information with:

PayU India: For processing payments securely.
Firebase (Google): For authentication, database, and push notifications.
Agora / WebRTC providers: For live video infrastructure.
Legal authorities: When required by law.

4. Data Retention

We retain your data as long as your account is active. You may request deletion of your account and data by emailing montybadhwar0720@gmail.com. We will process your request within 30 days.

5. Security

We use industry-standard encryption and security measures to protect your data. Payment transactions are processed over secure HTTPS connections by PayU.

6. Children's Privacy

ZIVO is not intended for users under 18 years of age. We do not knowingly collect data from minors.

7. Your Rights

Access your personal data.
Correct inaccurate information.
Request deletion of your account.
Opt out of marketing communications.

8. Contact

For privacy concerns, contact us at:
📧 montybadhwar0720@gmail.com
📍 356/30 Gohana Road, Shyam Nagar, Sonipat, Haryana – 131001